Zendesk is a global customer service software company. Zendesk builds software to help companies improve customer relationships through higher customer engagement and better customer insights.
Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
Zendesk was founded in Oct 5, 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour. The company is headquartered in San Francisco, California with operations worldwide in 15 offices in North America, Europe, Asia, Australia, and South America.
Zendesk's family of products represent the shift the company has made from a single customer service product to a unified suite of products focused on improving customer relationships. The products have a common user interface, and are being developed to provide a single login and a shared customer data platform. The family includes: Support, Guide, Connect, Explore, Help Center, Chat, Talk, and Message.
Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages.
Zendesk Guide provides machine learning powered, self-service customer support, using a combination of the Zendesk API, Web Widget, and Mobile SDK as Zendesk Embeddables The program features the Answer Bot (an AI assistant) and the Knowledge Capture App (an agent-focused content creation app).
Zendesk Connect is customer intelligence software built for targeted campaigns and proactive engagement. Connect allows businesses to get to know their customers by collecting customer data from across the Zendesk family of products and providing a complete timeline of events and conversations.
Zendesk was reported a valuation of $6.67B as of Jan 11, 2019. The company has acquired Outbound.io, Zopim, BIME Analytics, & Base as well as made two investments to date.