Symend is a behavioral analytics platform that provides customer engagement products to identify customers having trouble with their bills.
Symend is scientifically transforming the debt recovery industry by combining behavioral science with advanced analytics to treat individuals with empathy and dignity when they need it most.
Symend was founded in 2016 by Hanif Joshaghani and Tiffany Kaminsky. The company is headquartered in Calgary, Alberta, Canada.
Symend takes a dramatically different perspective on debt recovery and a new approach to at-risk customers.
Symend combines behavioral science and analytics to help service providers and financial institutions develop individualized consumer debt remediation programs. With workflow and campaign automation tools, managers can engage with customers at points during recovery that might drive the biggest impact with the least amount of friction.
Symend claims to optimize its toolkits with experimental testing and scientific validation and to adjust strategies based on what’s working. Beyond this, it takes into account compliance and regulatory requirements in the regions where it operates.
Symend is backed by Inovia Capital, Ignition Partners, Impression Ventures, BDC Capital’s Women in Technology Fund, Mistral Venture Partners and others. The company raised $52M in a Series B round on May 07, 2020. This brings Symend's total funding to $53.18 to date.