Symend

Symend is a leading SaaS company that turns difficult conversations and everyday moments into positive experiences across the entire customer journey.

Symend's digital engagement platform uses behavioral science and data-driven insights to empower customers to resolve past due bills. 

Symend was founded in 2016 by Hanif Joshaghani and Tiffany Kaminsky. The company is headquartered in Calgary, operations across Canada, the US and Latin America.

 

Symend's Behavioral Engagement Technology™ delivers digital experiences that are hyper-personalized based on the science behind consumer behavior. The solution achieves better results and builds stronger relationships with nearly half the outreaches.

 

Symend enables service providers to leverage untapped knowledge on what drives behavior to better personalize every interaction and help the customer make effective decisions, faster. The approach proactively address underlying issues that create risk, giving companies a competitive edge, even during the most challenging times.

 

Symend claims to have served over 40 million customers across North America and its platform clients include two-thirds of the major telecommunications providers in North America, achieve 5 to 15 times in-year return on investment.

 

Symend is backed by Inovia Capital, Ignition Partners, Impression Ventures, BDC Capital’s Women in Technology Fund, Mistral Venture Partners, BDC's Growth Venture Co-Investment Fund, EDC, Plaza Ventures, and others. The company raised CAD$54M ($40M) in a new round on Nov 17, 2022. This brings Symend's total funding to $143.3M to date.

 

 

  • Year founded: 2016
  • Funding Info: $143.3M over 7 Rounds (Latest Funding Type: Series C)
  • Yearly Revenue: NA
  • Employee Size: 201-500
  • Business Valuation: NA
  • City/Town: Calgary
  • State: Alberta
  • Country: Canada
Related businesses