Sprinklr is a unified customer experience management platform for enterprises.
Sprinklr helps brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more.
Sprinklr was founded in Sep 1, 2009 by Ragy Thomas. The company is based in New York, New York with additional offices in Bangalore, Karnataka, India, Austin, TX, London, UK, and Sao Paulo, Brazil.
Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale.
Sprinklr help organizations listen to, engage, and reach customers and citizens across 25 social channels, 11 messaging channels, and hundreds of millions of forums, blogs, and review sites.
Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem.
Sprinklr is backed by Battery Ventures, Intel Capital, Temasek Holdings, Hellman & Friedman (H&F), Sixth Street Growth, Iconiq Capital and others. The company raised $200M at a $2.7B valuation on Sep 09, 2020. The company has also secured an additional $150M in convertible securities to bring the total amount raised to $578.5M to date. Sprinklr became a unicorn with $1.17B valuation after it had raised a Series E round on Mar 2015.
Sprinklr has acquired Dachis Group, TBG Digital, Branderati, Booshaka, Postano, and Nanigans. Sprinklr was named the only leader in The Forrester Wave™: Social Suites, Q4 2019, making Sprinklr a leader in all five Forrester social Wave reports. Sprinklr has also been named a leader by Frost & Sullivan (Customer Value Leadership Award), Forbes (Cloud 100), Gartner (2020 Customers’ Choice), G2 Crowd (Leader, Summer 2020), TrustRadius (Top Rated 2020), and Adweek (Readers’ Choice for Best of Tech Award 2020).