Sharpen, formerly known as Fathom Voice, is a cloud native contact center platform that enables customer experience teams to establish better customer relationships.
Sharpen focuses on building solutions for agents to be better trained and more prepared for their day-to-day interactions.
Sharpen Technologies was founded in 2011 and is headuartered in Indianapolis, Indiana.
Sharpen Technologies is the world’s first, truly agent-focused contact center platform built in the cloud for the cloud. The omnichannel platform lets users work-from-anywhere, seamlessly moving between calls, texts, webchats, emails, social media, video, etc. all in real-time and in a single interaction.
Sharpen's contact center software is ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's the perfect solution for both customer support to outbound sales teams.
Sharpen was recognized by Frost & Sullivan’s Contact Center Buyers Guide, North America (2019) for its “dramatic ROI,” “out-of-the-box integrations,” and “powerful reporting and analytics tools,” while Nemertes Research called Sharpen a “Top-Rated Contact Center Solutions Provider” (2018). In 2020, it made the Inc. 5000, the magazine’s annual list of America’s fastest-growing private companies, and has been named one of the “Best Places to Work” by both Inc.
Sharpen is backed by Allos Ventures LLC, Cultivation Capital, Lightchain LLC and others. The company raised $12M in capital growh financing on Sep 09, 2020. This brings Sharpen's total funding to $32.7M to date.