Sharpen, formerly known as Fathom Voice, is a cloud native contact center platform that enables customer experience teams to establish better customer relationships.
Sharpen focuses on building solutions for agents to be better trained and more prepared for their day-to-day interactions.
Sharpen Technologies was founded in 2011 and is headuartered in Indianapolis, Indiana.
Sharpen's omnichannel platform lets users work from anywhere, seamlessly moving between calls, texts, webchats, emails, social media, etc., all in real-time and in a single interaction.
Sharpen was recognized by Frost & Sullivan’s Contact Center Buyers Guide, North America for its “dramatic ROI,” “out-of-the-box integrations,” “powerful reporting and analytics tools,” and “demonstrable value.” In 2020, it made the Inc. 5000, the magazine’s annual list of America’s fastest-growing private companies.
Sharpen is backed by Allos Ventures, Bridge Bank, Multiplier Capital, Cultivation Capital, Lightchain LLC, and others. The company raised $14M in a growth financing on June 03, 2021. This brings Sharpen's total funding to $46.7M to date.