Replicant is a leading provider of a conversational AI platform that instantly solves problems over the phone, improves customer experience, and reduces cost.
Replicant's platform works out of the box to solve customer problems over the phone. It lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center.
Replicant was founded in 2017 on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world. The company is based in San Francisco, with offices in Toronto, and Waterloo.
Replicant has built state‑of‑the‑art AI voice technology that enables full phone conversations between a bot—the “Thinking Machine”—and a customer. Once deployed, Replicant can take care of common call flows, and escalate the more complex and emotional calls to live agents.
Replicant’s powerful artificial intelligence platform combines natural language processing and machine learning and was trained to resolve customer issues over the phone with natural-sounding conversations that accurately recognize customer intent.
Replicant is redefining the contact center of the future by providing always-on, elastic call center capacity that scales to meet customer demand.
Replicant currently handles over 2 million customer support calls a month and serves some of the largest call centers in the country.
Replicant is backed by Norwest Venture Partners, Atomic, Bloomberg Beta, Costanoa Ventures, and State Farm Ventures. The company raised $27M in Series A round on Sep 10, 2020. This brings Replicant's total funding to $36M to date.