Quiq, formerly known as Centricient, is a leading provider of customer engagement platform & business SMS text messaging solutions. Its software is designed to help harness the knowledge of user communities to augment technical support.
Quiq develops customer service messaging management software for customer service agents and managers to allow them to send messages to companies using the application they use to communicate with their friends.
Quiq was founded in 2015 by Mike Myer, & Bill O'Neill and is based in Bozeman, Montana, Canada. The company was formerly known as Centricient and changed its name to Quiq in March 2017.
Quiq's mission is to improve the way customers communicate with companies. The company makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family.
Quiq Messaging can be purchased as a stand-alone customer channel or companies can take advantage of one of their pre-built CRM integrations, including Oracle, Zendesk, and Salesforce.
Quiq is backed by Foundry Group, Venrock, NEXT Frontier Capital, & Teamworthy Ventures. The company raised $12.5M in it's latest funding of a "Series B" round on Jul 25, 2019. This brings Quiq's total funding to $19M to-date. Quiq was recognized as a 2017 Gartner Cool Vendor.