Omilia is a dynamic innovator in conversational AI for automated, conversational customer care.
The Omilia Conversational AI Self-Service solution includes everything an enterprise needs to address their omni-channel CX strategy, with impressive cost-savings and improved CX across voice and digital channels.
Omilia was founded in 2002 by Dimitris Vassos, Pelias Ioannidis and John Nikolaidis. The company is headquartered in Limassol, Limassol, Cyprus.
Omilia implements Artificial Intelligence and Natural Language Understanding in Customer Care, providing omni-channel conversation, speech recognition and voice biometrics in order to enable enterprises to transform their customer‘s experience.
Omilia has over 27 production at scale call center deployments of Conversational Virtual Agents, in 15 countries world-wide, representing 21 different languages, and serving more than 1 billion customer interactions with human-level accuracy.
Omilia has raised $20M in its first ever funding round on May 05, 2020. The investment is backed by Grafton Capital.