Observe.AI is a leader in AI-powered agent enablement for voice customer service which brings coaching and conversational insights to the world's top brands to improve the customer experience.
Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative.
Observe.AI was founded in May 2017 by Akash Singh, Sharath Keshava and Swapnil Jain. The company is headquartered in San Francisco, California, with an office in Bangalore, Karnataka, India.
Observe.AI monitors quality and compliance across 100% of calls to provide AI-based coaching and insights.
Observe.AI leverages the latest Speech and Natural Language Processing technologies, to allow organizations quality check 100% of calls, ensure compliance, and turn agents into top performers.
Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more.
Observe.AI is backed by Scale Venture Partners, Nexus Venture Partners, Y Combinator, Steadview Capital, Emergent Ventures and others. The company raised $26M in a Series A financing on Dec 10, 2019. This brings Observe.AI's total funding to $34.1M to date.