Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world.

Kustomer makes personalized, efficient and effortless customer service a reality.

Kustomer was founded in 2015 by Brad Birnbaum and Jeremy Suriel. The company is headquartered in New York, New York, with an office in Durham, North Carolina.

Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Today, Kustomer is the core platform of some of the leading customer service brands like Glossier, Ring, ThirdLove, Rent the Runway, Sweetgreen, Glovo, Away, UNTUCKit.


Kustomer is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage. The company raised $60M from a Series E round on Dec 04, 2019.  This new round brings Kustomer's total funding to $173.5M to date.



  • Year founded: 2015
  • Funding Info: $173.5M over 5 Rounds (Latest Funding Type: Series E)
  • Yearly Revenue: $10M-$20M (2019)
  • Employee Size: 51-200
  • Business Valuation: NA
  • City/Town: New York
  • State: New York
  • Country: United States
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