Help Lightning is a provider of virtual expertise software that enables enterprises to accelerate the transformation of their field service and call center organizations to profit centers.
Help Lightning helps service organizations reduce costs and increase productivity through remote video collaboration.
Help Lightning was founded in 2016 by Bart Guthrie. The company is headquartered in Brimingham, Alabama.
Help Lightning's patented technology uses merged reality to create a virtual interactive presence. Merging two real-time video streams allows an expert to virtually reach out and touch what their service tech or customer is working on.
Help Lightning combines easy-to-use software with industry-specific expertise and a partnership approach to make sure enterprises get the most out of their investment. Whether facing workforce attrition, quality and responsiveness issues, or the inability to measure field service performance, Help Lightning enables organizations to maximize the efficiency of their service personnel.
Help Lightning's customers include enterprises such as Becton Dickenson, Boston Scientific, Comcast, Siemens Healthineers and others who are using the platform to improve their field service organizations and call center first-time fix rates, extend their workforce capacities, and improve customer satisfaction.
Help Lightning is backed by Resolve Growth Partners, Larsen & Toubro (L&T), and Engage. The company raised $3M in Series A2 round on June 03, 2021. This brings $12.7M to date.