Gorgias is a customer support helpdesk specially designed for online stores. The company offers artificial intelligence tools for customer service and support.
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place.
Gorgias was founded in Jan 2015, in Paris by Alex Plugaru and Romain Lapeyre. The company is headquartered in San Francisco, California.
Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests.
Gorgias pulls data from all your apps to display rich customer profiles next to tickets. The company helps merchants leverage support as a way to increase sales.
Gorgias' integrations work both ways: pull user data & perform actions directly in Gorgias. Gorgias also provides tools that help the customer service representatives to respond more quickly and to upsell customers on additional products and services.
Gorgias is backed by Flex Capital, SaaStr, Alven, CRV, Amplify Partners and others. The company raised $14M from a Series A financing on Nov 26, 2019. This brings Gorgias' total funding to $17.5M to date.