Freshworks Inc. is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. It is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.

Freshworks was founded in 2010 as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017., by Girish Mathrubhootam & Shan Krishnasamy. The company is headquartered San Bruno, California with offices in India, UK, Australia, and Germany.

Freshworks launches Freshteam, a new applicant tracking software that enables recruiters deliver superior candidate and hiring experience

Freshworks's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.


Freshworks is backed by Accel, Tiger Global Management, CapitalG , and Sequoia Capital India among others. Freshworks has acquired 9 companies to date including Zarget, Airwoot, Chatimity. The company has also made a $1.1M investments to Fyle in Apr 20, 2018.


Freshworks was named on the "Forbes Cloud 100 List in 2017".




  • Year founded: 2010
  • Funding Info: $249M in 7 funding rounds (Last Funding Type: Series G)- Acquired 9 companies also made $1.1M investment to Fyle
  • Yearly Revenue: $100M-$150M (2018)
  • Employee Size: 1000-5000
  • Business Valuation: Valued $1.5B as of Jul 31, 2018
  • City/Town: San Bruno
  • State: California
  • Country: United States
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