Frame AI is a leading AI-driven platform for operationalizing Voice-of-Customer.
Frame AI's early warning and continuous monitoring system makes the customer voice an effective operational tool to inform data-driven CX priorities.
Frame AI was founded in 2016 by George B. Davis and Brandon L. Reiss. The company is headquartered in New York.
Frame AI’s platform operates as an early warning system for Customer Experience (CX) leaders, using proprietary machine learning to prioritize attention around emerging themes at the conversation, account, or segment level. By consolidating and enriching data across helpdesk, call center, CRM, and other channels, the company makes emerging themes that drive customer relationships and operational costs immediately actionable.
Frame AI works with B2B SaaS enterprises that depend on customer retention, to bring clarity, depth, and automation to their Voice-of-Customer efforts.
Frame AI is backed by FirstMark, G20 Ventures, Greycroft and others. The company raised $6.3M in a Series A round on April 15, 2020. This brings Frame AI's total funding to $10.3M to date.