Dixa is a global customer service tech company on a mission to build stronger bonds between brands and their customers - much like the connection between friends.
Dixa provides an open platform that connects its users to the ecosystem of services, data, and software that they already use.
Dixa was founded in Mar 11, 2015 by Mads Fosselius and Jacob Vous Petersen. The company is based in Copenhagen, Hovedstaden, Denmark, with offices in London, Berlin and Kiev.
Dixa unifies customer engagement across email, chat, messaging and phone in one platform for a better customer and agent experience.
Dixa cloud-based software works across multiple channels — including phone, chat, e-mail and Facebook Messenger — and employs a smart routing system so the right support requests reach the right people within an organisation.
Dixa is the leader in the Conversational Customer Engagement Software category on G2 and won Start-up of the year at the 2018 EY Entrepreneur of the Year Awards along with Best Engagement Solution at the 2019 Call & Contact Center Expo.
Dixa is backed by Notion Capital, Project A Ventures, SEED Capital and others. The company raised $36M in a Series B financing on Feb 04, 2020. This latest round brings Dixa's total funding to $52.9M to date.