Directly is a leader in intelligent automation, helping enterprises automate customer support in digital messaging channels.
Directly automates support with an expert intelligence platform that reduces contacts & improves CX in digital channels.
Directly was founded in 2011 by Antony Brydon, alongside with Jeff Patterson. The company is headquartered in San Francisco, California.
Directly’s machine learning technology routes support questions to a company’s high performing experts whose responses and interactions train the AI to improve. The platform integrates with leading messaging solutions, virtual agents, machine learning platforms and CRM applications.
Directly's Crowd-Powered AI platform combines machine learning and gig work to transform and scale customer service for world-class companies like Autodesk, LinkedIn, Microsoft, Pinterest, Samsung, Airbnb, and SAP. Its customers reduce customer contacts by 80%, boost CSAT by 20% and save tens of millions of dollars per year.
Directly is backed by Microsoft’s M12 Ventures, True Ventures, Costanoa Ventures, Samsung NEXT and others. The company has added $11M on May 20, 2020, to close out its Series B at $51M (it raised $20 million back in January of this year, and another $20 million as part of the Series B back in 2018). This brings Directly's total funding to $66.8M to date.