DigitalGenius

DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.

DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its "Human+AI" Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations.

DigitalGenius was founded in 2013 & is based in London, United Kingdom.

DigitalGenius's core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact centeral's existing software. Once enabled, the platform automates and increases the quality and efficiency of customer service & support conversations across text-based communication channels like email, chat, social media and mobile messaging.

DigitalGenius's platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems.

 

 

  • Year founded: 2013
  • Funding Info: $26M in 6 funding rounds (Last funding type: Series A)
  • Yearly Revenue: $2M-$5M (2017)
  • Employee Size: 51-200
  • Business Valuation: Unknown
  • City/Town: London
  • State: Greater London Area
  • Country: United Kingdom
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