Critizr is the leading Customer Feedback Management Platform for retailers. The company makes the idea of genuine interaction between consumers and companies a reality.
Critizr provides a platform that makes it easier for consumers to provide feedback at the point of sale.
Critizr was founded in 2012 by Nicolas Hammer and Thibaut Carlier. The company is headquartered in Lomme, Hauts-de-France, France, with additional offices in Paris and London.
Critizr is a trusted and impartial third-party provider, here to bridge the gap between the customer and the brand in full transparency. It relies on ten customer convictions, to bring a breath of fresh air to this all-important aspect of business.
Critizr has established itself as the leading trusted third party for customer relations through its consumer monitoring approach, which offers a differentiating factor and a significant competitive edge to its subscriber base of major retailers, including Carrefour and Total.
The Critizr platform has the most complete choice of channels to collect voice-of-customer. The platform works as a multi-channel, single interface hub that captures insights at every stage of the customer journey - in-store, online, on mobile and through third-party partners (Google My Business for instance).
Critizr is backed by 83North Venture Capital (formerly GreyLock IL), Point Nine, Caphorn and Runa, CapHorn Invest and others. The company raised €15M ($16.5M) from a "Series B" financing on Oct 9, 2019. The round brings Critizr's total funding to $17.6M to date.