Cresta, a spun out of the Stanford Artificial Intelligence, is a SaaS based startup with a mission to enable office workers to be Experts on Day One.
Cresta uses AI to turn sales and service agents into experts on day one, elevating the customer experience and growing the business.
Cresta was founded in 2017 by Zayd Enam, Tim Shi, and Sebastian Thrun. The company is headquartered in San Francisco, California.
Cresta enables large human workforces to operate like autonomous, intelligent fleets - when one human makes a mistake, everyone learns from it, and when one human achieves success, everyone improves.
Cresta transforms contact center agents into experts via real-time suggested responses, coaching and workflow automations. Cresta’s AI keeps customers engaged, conversations professional, and drives opportunities for upsell that increase customer stickiness.
Cresta has raised $21M in a latest financing on Feb 03, 2020. The investment is backed by reylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.