Cogito is the leader in real-time AI coaching and guidance for the enterprise.
Cogito innovates with emotion and conversation AI to deliver real-time coaching and guidance to contact centers and frontline teams.
Cogito was founded in 2007 by Joshua Feast and Ali Azarbayejani. The company is headquartered in Boston, Massachusetts.
Cogito uses AI to deliver real-time coaching and guidance to contact centers and frontline teams. It supports agents and supervisors to improve effectiveness, experience and empathy by providing human-aware and human-empowering coaching and insights.
Cogito’s call center AI solution delivers in-call behavioral guidance to agents and a real-time measure of customer perception for every phone conversation. Cogito is helping thousands of agents build better relationships with millions of customers.
Cogito is trusted by companies including 8 of the Fortune 25, who are using the platform to improve connections with their team and customers.
Cogito is backed by Goldman Sachs Growth Equity (GS Growth), Salesforce Ventures, DARPA, OpenView Ventures, Romulus Capital, New York Life Ventures, Telcom Ventures, Schechter Private Wealth, Safar Partners, Lions Capital and others. The company raised a new round of an undisclosed amount on Oct 24, 2023. This brings Cogito's total funding to $155.7M to date.