Cogito is a real-time emotional intelligence software that detects human signals and provides live behavioral guidance to improve the quality of every interaction.
Cogito Corpenhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning.
Cogito was founded in 2007 by Joshua Feast & Ali Azarbayejani and is headquartered in Boston, Massachusetts.
Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.
Cogito is helping the world's most successful enterprises improve sales results, deliver amazing customer experiences, and enhance quality of care. It is the world’s only application that guides agent speaking behavior and automatically measures customer experience on every call.
Cogito's technology is augmenting the emotional intelligence of thousands of agents in the world's most successful enterprises - improving sales results, delivering world-class service and enhancing quality of care.
Cogito is backed by DARPA, OpenView Ventures, Romulus Capital and Salesforce Ventures, New York Life Ventures, Goldman Sachs Growth Equity (GS Growth) and others. The company raised $20M in its latest Venture Round funding on Aug 5, 2019. This brings Cogito's total funding to $92.5M to-date. The company has also acquired Tenacity on Dec 5, 2018.
Cogito was Named One of 20 Rising Stars as Part of Forbes's Second Annual Cloud 100 List, in 2017.