CallMiner is a software company that provides conversational analytics solutions for improving agent performance and quality management across all contact channels.
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.
CallMiner was founded in 2002 by Jeff Gallino, Cliff LaCoursiere, Kim Brown. The company is headquartered in Waltham, Massachusetts, with offices in Florida and the United Kingdom.
CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social.
CallMiner's products include CallMiner Eureka, the company’s analytics platform providing speech and text analytics for customer engagement centers, MyEureka, an automated agent performance management and feedback solution, EurekaLive, a real-time call center quality assurance solution and Eureka Xchange, an app exchange exclusively for Eureka 10 speech analytics users.
CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions. It has analysed over 2 billion hours of conversations in over 10 hours.
CallMiner is backed by GS Growth, Inflexion Partners, Florida Growth Fund, In-Q-Tel, Intersouth Partners, Sigma Partners and others. The company raised $75M in a new round of funding on Dec 16, 2019. This brings CalMiner's total funding to $159.1M to date.
CallMiner wasnamed a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018 - 2018. 2016 PACE Technovation Award - 2016, 2009 Product of the Year Award from Technology Marketing Corporation’s Customer Interaction Solutions magazine – 2009 and many more.