ASAPP is an Artificial Intelligence research-driven company advancing the future of productivity and efficiency in customer experience.
ASAPP provides native AI technology platforms for applied AI research and self-learning engine development.
ASAPP was founded in 2014 by Gustavo Sapoznik. The company is headquartered in New York, New York, with offices in San Franicsco, California and Palermo, City of Buenos Aires, Argentina.
ASAPP platform empowers the customer care and sales agents with real-time recommendations, even as these teams interact with customers at various touchpoints. The company's machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential.
ASAPP’s Machine Learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into your best agent without the need for manual programming or extensive training.
ASAPP’s Applied Research wing puts the power of knowledge into AI innovations, optimized for every customer’s need-based experiences. ASAPP AI-Native™ technology forms the core of the CX Management architecture to create a unique customer journey. ASAPP Self-Learning Engines are designed to make “people-to-people” conversations better, and it augmentatively learns by using the rich data available from all of your interactions.
ASAPP is backed by John Doerr, John Chambers, David Strohm, Greylock Partners, Emergence Capital, March Capital Partners and others. The companyy raised $185M in a Series B round on May 01, 2020. This brings ASAPP's total funding to $260M to date.