Aisera is the world's first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX).
AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations.
Aisera was founded in 2017 by Muddu Sudhakar and Christos TryFonas. The company is headquartered in Palo Alto, California.
Aisera offers the industry's first proactive, personalized, and predictive AI Service Experience platform, incorporating AI Service Desk, AI Customer Service, and Ticket AI with Agent-Assist for B2B and B2C organizations.
Aisera's platform utilizes AI and ML to auto-resolves tasks, actions, and workflows for IT, HR, Customer Service, Sales, and Operations. It seamlessly integrates with enterprise applications like ServiceNow, Salesforce, Oracle, Zendesk, Workday, Adobe, Atlassian, and BMC.
Aisera has a customer base of more than 75 million users, and has secured several Fortune 1000 customers, including Grant Thornton, Zoom, Workday, Autodesk, McAfee, Chegg, Carta, Dave, and others.
Aisera is backed by Goldman Sachs Asset Management, Norwest Venture Partners, Thoma Bravo, Menlo Ventures, Icon Ventures, True Ventures, Khosla Ventures, Silicon Valley Bank, First Round Capital, World Innovation Lab, and others. The company raised $90M in Series D round on Aug 03, 2022. This brings Aisera's total funding to $180M to date.