Ada is an AI-powered platforrm which enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support.
Ada Support develops a chatbot platform that makes artificial intelligence accessible to non-technical support teams.
Ada was founded in 2016 by Mike Murchison and David Hariri. The company is headquartered in Toronto, Ontario, Canada.
Ada makes customer service more valuable by saving time for everyone with powerful automation.
Ada Support is the only chatbot platform purpose-built to support an automation-first customer service strategy, Ada's AI-powered platform is designed to deliver the scale and impact that transforms customer support from a cost center to profit center.
Ada helps business leaders such as AirAsia, Mailchimp, Shopify, Telus, Upwork and Zoom reduce costs and increase satisfaction across more than 30 million personalized customer conversations annually via an AI chatbot built on its ACX platform.
Ada Support is backed by Accel, Bessemer Venture Partners, FirstMark, Version One, Leaders Fund and others. The company raised $44M in a Series B round on Mar 19, 2020. This brings Ada's total funding to $60.6M to date.