Talkdesk

Talkdesk is a unicorn cloud-based contact center, unified communications and artificial intelligence software provider for the customer-obsessed.

Talkdesk offers an enterprise contact center platform that empowers companies to make the customer experience a competitive advantage.

Talkdesk was co-founded in Portugal in 2011, by Cristina Fonseca and Tiago Paiva. The company is headquartered in San Francisco, with offices in London, Lisbon, Madrid, Salt Lake City, Coimbra, Aveiro and Porto.

 

Talkdesk's speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

 

Talkdesk combines enterprise performance with consumer simplicity to easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. 

 

Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

 

Talkdesk is backed by Viking Global Investors, Franklin Templeton, Whale Rock Capital Management, TI Platform Management, Threshold Ventures, Salesforce Ventures, Willoughby Capital, and others. The company raised $230M in Series D round on Aug 12, 2021. This brings Talkdesk's total funding to $497.5M to date. The new round more than tripled the company's valuation to $10B post-money. Talkdesk was previously valued $3B from Series C round raised in Jul 2020.

 

 

  • Year founded: 2011
  • Funding Info: $497.5M over 7 Rounds (Latest Funding Type: Series D)
  • Yearly Revenue: NA
  • Employee Size: 1,001-5,000
  • Business Valuation: Valued at $10B as of August 12, 2021
  • City/Town: San Francisco
  • State: California
  • Country: United States
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