Playvox

Playvox is a leading CRM-connected omnichannel contact center provider of agent optimization solutions.

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful customer service agent optimization software suite for quality assurance, performance management, coaching, learning, voice of the customer, recognition, and agent motivation.

Playvox was founded in 2012 by Oscar Giraldo. The company is headquartered in Sunnyvale, California.

 

Playvox's automated and centralized solutions integrate with popular platforms, including Zendesk, Salesforce, Talkdesk, Freshdesk, RingCentral, LiveChat, Kustomer, HelpScout, Helpshift, Genesys, Slack, and Intercom.

Playvox empowers agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation within hours for progressive, customer-centric organizations of all sizes.

Playvox currently serves over 200 customers in 34 countries, including Dropbox, Electronic Arts, and Wish, who rely on the platform to create a continuous learning and growth environment that empowers employees to deliver customer experiences that create raving fans and brand loyalty.

 

Playvox is backed by Five Elms Capital, Alchemist Accelerator, Socialatom Ventures, Erik Stettler, Santiago Fernández and others. The company raised $25M in a Series B round on Jan 27, 2021. This brings Playvox's total funding to $34M to date.

 

 

  • Year founded: 2012
  • Funding Info: $34M over 4 Rounds (Latest Funding Type: Series B)
  • Yearly Revenue: NA
  • Employee Size: 51-200
  • Business Valuation: NA
  • City/Town: Sunnyvale
  • State: California
  • Country: United States
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