Interactions is a privately held technology company that builds and delivers hosted Virtual Assistant applications that enable businesses to deliver automated natural language communications for enterprise customer care.
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations.
Interactions was founded in 2004 & is headquartered in Franklin, Massachusetts with offices located in Bedminster, New Jersey, New York, New York, Indianapolis, Indiana and Austin, Texas.
Interactions' hosted Intelligent Virtual Assistants combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. Operating under a SaaS business model, Interactions' service includes both an application's design and build, as well as continuous operating and tuning. Services created can be compared to services provided by Apple’s Siri, Amazon Alexa, and Google Now.
Interactions' customer base includes multiple consumer-facing Fortune 500 companies, including Hyatt, TXU Energy, The Salt River Project, Humana, Westar Energy, and LifeLock. Interactions customers represent the Telecommunication, Hospitality, Finance, Insurance and Warranty, Retail, Utility, Consumer Software and Electronics, and Healthcare industries.
Interactions is venture-backed by Sigma Partners, Cross Atlantic Capital Partners, Updata Partners, North Hill Ventures, Revolution Growth, NewSpring Capital, and Comcast Ventures.