Cogito is a real-time emotional intelligence software that detects human signals and provides live behavioral guidance to improve the quality of every interaction.
Cogito Corp enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning.
Cogito was founded in 2007 by Joshua Feast & Ali Azarbayejani and is headquartered in Boston, Massachusetts.
Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.
Cogito's technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care.
Cogito is backed by Goldman Sachs Growth Equity (GS Growth), Salesforce Ventures, DARPA, OpenView Ventures, Romulus Capital, New York Life Ventures, and others. The company raised $25M in a new round on Nov 18, 2020. This brings Cogito's total funding to $117.5M to date. The company has also acquired Tenacity on Dec 5, 2018.
Cogito was Named One of 20 Rising Stars as Part of Forbes's Second Annual Cloud 100 List, in 2017.